In order to provide our customers with better and safer ways for different assistance programs offered, we present the process for assistance:
- The customer should call 787-200-2767, unique number for assistance.
- Remember to apply for assistance must have the following requirements:
- The customer must immediately report your attendance by calling asistenciaSOS exclusive.
- The customer must be in place for emergency assistance.
- El cliente debe identificarse como cliente de AsistenciaSOS y el tipo de servicio.
- A service coordinator will take your call to locate the place of the event and assign the nearest provider.
- The service is monitored from start to finish by the coordinator of assistance to minimize waiting times.
- The customer confirms the completion of the service and quality makes a survey to assess customer satisfaction, the care provided by our cabin crew and service providers.