Process Operation

In order to provide our customers with better and safer ways for different assistance programs offered, we present the process for assistance:

  1. The customer should call 787-200-2767, unique number for assistance.
  2. Remember to apply for assistance must have the following requirements:
    • The customer must immediately report your attendance by calling asistenciaSOS exclusive.
    • The customer must be in place for emergency assistance.
  3. El cliente debe identificarse como cliente de AsistenciaSOS y el tipo de servicio.
  4. A service coordinator will take your call to locate the place of the event and assign the nearest provider.
  5. The service is monitored from start to finish by the coordinator of assistance to minimize waiting times.
  6. The customer confirms the completion of the service and quality makes a survey to assess customer satisfaction, the care provided by our cabin crew and service providers.